Residents

living with norfolk

Becoming a Resident
Having an affordable, inclusive home where all individuals feel safe and secure within their community is the foundation by which Norfolk Housing Association provides a mixed rental model within our buildings. Both market and subsidized housing is available to potential residents. It is essential that each resident is a good fit to ensure a successful tenancy with us.

Market Rent
Market suites are based on the current, average rent within the Kensington and Sunnyside area. All available units will be posted online via rental advertisement sites Kijiji.ca and Rentfaster.ca. Norfolk Housing Association works on a first-come first-served basis.

Subsidized Rent
For residents seeking rent geared towards income, subsidized units are available through our various partner organizations. To ensure holistic care for our various residents, working with our partner organizations provides the support necessary to secure safe, long-term tenancies. Norfolk Housing Association does not maintain an internal waitlist.

We recommend you contact SORCe (http://www.scorce.ca) at 403.428.3300 to access a range of service and supports in the community. You can also visit SORCe at the City Hall LRT – 316 7th Ave SE, Monday through Friday from 8:30am to 4:30pm.

Current Residents

Contact Information
Office: 403.270.3062
Emergency Line: 403.651.3717

**Please note there will be a $25 charge for all non-emergency calls made to this number

Renter’s Insurance Information

Renter’s Insurance is a requirement of all residential leases.

Resident Handbook
Parking Concerns

If there is a vehicle occupying your parking spot without your permission, please contact:

Calgary Parking Authority 403.537.7100 Option 2

For proof of occupancy present Calgary Parking Authority with your current lease agreement.

*If parking spot number is not clearly written in Lease Agreement please contact Norfolk Housing Association.

Maintenance Information

JUMP TO: Submit a Request | Maintenance Emergencies | Laundry Facilities | Resident Responsibilities | Plugged Drains & Toilets | Tripped Breaker | Smoke Detector | Burst Pipes

How to Submit A Request
For regular maintenance requests, please use our online form or call the office between the hours of 9AM and 4PM on weekdays and we will complete a request on your behalf.

Maintenance Emergencies
During regular office hours, please call the office line at 403-270-3062. For emergency maintenance requests after 4PM, or on weekends and holidays, please call the emergency line at 403-651-3717. If you make a non-emergency call, please note that there will be a $25 charge.

Please note that the following situations are considered emergencies for the purposes of the emergency phone:

  • Appliance breakdown
  • Flooding
  • Burst pipe
  • No heat
  • Elevator breakdown
  • No power

Laundry Facilities
For all laundry facility concerns please contact Coinamatic at 1.800.561.1972

Resident Responsibilities
As a resident of Norfolk Housing Association, there is some minor maintenance that you are responsible for completing in your unit. These items are:

  • Light bulb replacement
  • Replacing batteries in smoke detectors
  • Shovelling your parking stall (if applicable)

Plugged Drains and Toilets
Do not use chemicals to unplug ANY clog. The pipes in the buildings can be badly damaged by the use of chemicals. The two approved methods that we use to get rid of clogs are plungers and plumbing snakes.

How to Unclog a Toilet
There is never a good time to plunge a toilet, but clogs seem to happen at the most inopportune moments. Fortunately, you can clear most clogs yourself.

  1. Flush only once. If the toilet is not flushing the first time, do not flush again. This will cause more water to be pumped into the toilet bowl. If the toilet becomes clogged, the first flush will not cause the bowl to overflow, but the second flush might.
  2. Make sure the water supply to the toilet is off. The valve should be located right behind the toilet and it looks like a regular faucet knob. Turn it all the way to the right. If it is tight and giving you problems, do not force it to turn. Call the office or emergency phone.
  3. Protect the floor. What’s worse than a clogged toilet? An overflowing toilet. Minimize the potential damage by placing newspapers or paper towels on the floor. Minor splashes and spills are bound to occur when you are unclogging the toilet. The paper will make for easier cleanup later.
  4. Put on a pair of rubber gloves . Toilets are inherently unsanitary places to work, but a good pair of rubber cleaning gloves will protect you from the germs within.
  5. Do not use chemicals to unplug the clog. The pipes in the building can be badly damaged by the use of chemicals. The two approved methods that we use to get rid of clogs are plungers and plumbing snakes.
  6. Insert the plunger into the bowl and press down firmly but slowly. Make sure you have covered the hole completely. The plunger should be submerged in water to be effective. It is important to be pushing and pulling with water, not air. Add water to the bowl if necessary.Sharply pull up on the plunger to create suction in the drain, then push in to create pressure. Do not be too aggressive when pushing as the toilet may become clogged further. The plunger works more with suction than with pressure. Constantly disturbing the clog in both directions will gradually cause it to be loosened.If the plunging eventually drains the bowl but the clog is still blocking a free flow down the drain, leave the plunger in the bowl and fill the bowl with water again. Fill it to the point it is normally after a regular flush. Then plunge again. Stubborn clogs might require you to do t his a number of times.
  7. If the problem persists call the office at 403.270.3062 between 9:00 am and 4:00 pm or the emergency phone at 403.651.3717 after 4 pm. We will come out to correct the problem or send a plumber to do so.

If the blockage is determined to be caused by the resident, the resident will be responsible for any associated plumbing costs.

How to Fix a Tripped Breaker
Lost electricity to all or a portion of your suite? If a circuit is overloaded or it shorts, the breaker will trip and cut off electricity to prevent fire and/or electrocution. Follow these steps to turn the power back on.

  1. Turn off the light switches and unplug appliances in the room that have lost power.
  2. Find your circuit breaker box and open the cover. Can be found in the following areas:
    Gaynor: In each hallway on your suite’s side of the hallway
    Bowen : In each hallway on your suite’s side of the hallway
    Norfolk: The storage area of your suite
    Pemberton: The laundry room
    Flett: The kitchen
  3. Locate the tripped breaker. Circuit breakers are small, usually horizontal switches labeled by the areas of the house they serve (for example, “kitchen,” “bathroom” and so on). The boxes should be labeled to your suite. The tripped circuit breaker will be in the “off” position or in a middle position between “on” and “off.”
  4. Reset the breaker by moving it to the full “off” position and then back to “on.” This should clear an overload and return power to the room. If the breaker re-trips, you may have too many electronic devices (appliances, lamps, etc.) plugged into the circuit; a damaged co rd or plug; a short circuit in a receptacle, switch or fixture; or faulty wiring.

Smoke Detectors
We are continuously changing all the smoke detectors in all of our buildings to ensure that they are up to date. We note the ones that require updating when we conduct our inspections. If, however, you notice that the one in your suite seems particularly old or past expiry, please call and notify us.

Often times the alarms will go off without the threat of a real fire, usually if there is a little smoke coming from the oven. While it is good to know that the alarm is functioning properly, it can also be annoying if not dealt with quickly.

All alarms will have a hush or silence button that can stop the alarm in the case of a false alarm. The alarm might continue to chirp for several minutes after the button has been pushed to let you know that the alarm is still functional.

Finally, it is very important to check your alarms often – at least every month – by pressing the test button. Locate the button and hold it down for a couple of seconds until it starts beeping and then release the button and the beeping should stop.

Some of the smoke detectors that we use are battery powered and some are hard wired in . Battery powered detectors will need to have their batteries replaced yearly and the detector will let you know when the batteries need replacing by chirping every 45 seconds.

Burst Pipes
All tenants are to keep all doors and windows closed during the winter months. The thermostat must also be kept on at all times to prevent burst pipes.

During the winter months, doors and windows that are left open increase the chances of burst pipes. The heat in your apartment is supplied by hot water traveling through pipes. As the pipes get hot they radiate heat through fins located along the line. These pipes are located on the outside walls and travel under windows and patio doors. Bursts are caused when these pipes are exposed to the cold outside air and allowed to freeze. Freezing causes the water to expand and this pressure is too much for the pipe to withstand and will cause it to burst.

It is important in the winter to leave windows and patio doors closed, to stop the cold air from getting to the pipes. In the case that you need to open a window or patio door, even in plus zero temperatures, it is important that the thermostat in your suite is turned up so that there is hot water running through the pipes. When checking for heat, the pipes themselves should not be touched as they can get quite hot, but place your hand close to the area of the pipe that has fins to see if heat is radiating from them.