As the Executive Director, Maya provides leadership in areas of operations and facility management, strategic planning and implementation, policy development, communications, community relations, and personnel management. The Executive Director works closely with and reports directly to the Board of Directors.
Maya has over 10 years of professional experience and expertise in operational administration and management. She is a Certified Human Resources Professional (CHRP) and holds a Bachelor of Management in Human Resources from the University of Lethbridge. Other areas of expertise include implementation and development of effective policies, strategy development and implementation, fiscally responsible and prudent operations management, strategic and meaningful communications, people management, human resources planning, recruitment, retention, and coaching.
Maya has been with NHA since 2009 and she loves working for an organization that provides such a critical social benefit to the community. She is a strong believer in diverse, supportive, and affordable communities for people of all socio-economic backgrounds. She values the collaborative relationships and deep commitment to the affordable housing initiative that exists among tenants, staff, and volunteers. Maya spends most of her free time helping her husband entertain their one year old son and four-legged fur child named Lea.
As the Maintenance Manager, Jon is responsible for all aspects related to maintenance of our buildings and major building components. He has a passion for getting things fixed and finding new ways to approach common maintenance issues. His primary role is to ensure the properties are well maintained while also planning and leading all renovation and replacement projects from within the suite to the building exterior.
Jon has been with NHA since the summer of 2011. He is very knowledgeable and resourceful. His previous work experience has been mainly in sales within the automotive industry, for companies such as Cardone and Goodyear. Jon joined NHA because he is extremely capable as a handy-man and wanted a job that gave him better work-life balance.
Hockey is a large part of his life, whether it is play for his recreational league team or cheering for the Calgary Flames.
Managing the inner workings of the Norfolk Office, Charlaine provides leadership to the operations staff, facility and financial management alongside program management and service delivery. Working closely with our partner organizations, she strives to provide a strong, holistic environment for all Norfolk residents.
Charlaine possesses a Bachelor of Arts in International Relations and a minor in Geography. In conjunction with her schooling, she brings with her several years of experience in the non-profit sector. She has extensive knowledge of affordable housing, conflict resolution and team leadership.
In support of Norfolk’s mission and vision, Charlaine is a strong advocate for diverse, inclusive communities. In her spare time, she enjoys travelling and spending time with her husband and 1 year old daughter.
Katie’s role includes addressing inquiries from tenants and the public, maintaining the office filing system and continuing the efficient and organized office operations. She also assists with special events and supports the office staff.
Katie holds a Bachelor of Arts degree in English Language and Literature from the University of Waterloo, and brings over 7 years experience working with non-profit and charity organizations in both an Administrative and Director capacity. She is passionate about housing and looks forward to using her experience and specialized training in working at NHA.
In her spare time she enjoys searching through record stores, travelling and exploring Calgary’s arts and culture scene.
As Administrative Assistant Liz acts as the first point of contact in the Norfolk office. She works along side the Housing Coordinator to ensure operations in the office are efficient and remain organized. Her duties include but are not limited to, helping with daily filing and addressing concerns and inquiries from both tenants and the general public.
Liz started with Norfolk Housing in December 2013, working with Maintenance Manager Jon Hesketh prior to accepting the position of Administrative Assistant in February of 2014. Liz’s recent work history is mostly as a trained chef in the fine dining food and beverage industry, however, she is excited to begin her new career here at NHA.
Liz enjoys living close to the mountains so that she can go snowboarding in her spare time.
A special thank you to Isaac Peters, of Isaac Peters Photography, (firstname.lastname@example.org ) and Catherine Hesketh for volunteering their time and photography skills.
Bryan is the founder and managing partner of Base10 Capital Advisors where he advises clients on making informed real estate investment decisions that maximize wealth and mitigate risk. He brings a wealth of experience in commercial real estate investment, real estate private equity investment, senior debt and mezzanine lending, corporate finance and investment banking. Bryan’s real estate expertise ranges across asset classes including office, retail, industrial, multi-family residential, hotel and land. Bryan is a Chartered Financial Analyst charter holder and received his Bachelors of Commerce degree from Queen’s University. Bryan joined Norfolk to make a meaningful impact in the community by lending his expertise to the development of Norfolk’s strategic growth plan and to further Norfolk’s mission of providing quality and affordable housing to those in need.
Laurie Boucher is an urban planner by profession but whose career has focused largely on social policy and strategic planning. Originally from Vancouver, Laurie worked for a number of years developing, supporting and advocating for non market housing with Canada Mortgage and Housing Corporation (CMHC) and the Downtown East-side Residents Association. Moving to Calgary in 1997, Laurie joined the City of Calgary to lead their burgeoning Affordable Housing initiative. She has managed operational groups in the municipality’s real estate and development and building approvals divisions. She is currently managing a five year corporate wide initiative to save real estate costs by leveraging mobile work styles and technology.
Laurie has a BA in Political Science from Simon Fraser University and a Master’s degree in Community and Regional Planning from the University of British Columbia. She has joined the NHA board to reconnect with her interest in affordable housing and contribute to shaping Norfolk’s future strategic direction.
More information to come.
John Liu is the senior financial officer of Westmount Charter School, providing financial and accounting leadership to the authority. John holds a Canadian Chartered Accountant designation and a Bachelor of Commerce from the University of Calgary.
In addition to serving on various boards and committees of government and not-for-profit organizations, John has extensive experience with board governance, risk management and policy making.
John works to positively shape Norfolk’s strategic direction and endeavors to have everyone feel at home in our community.
Ron Fiell has over 17 years experience in property and facility management as well as project and construction management. Most recently Ron oversaw the completion of $4 million of tenant build-out in a high profile Calgary property. Over the years he has specialized in the operational turnaround of distressed and under-managed shopping centres, including the multi-million dollar renovation and redevelopment of a community shopping centre in Calgary.