In this difficult time, a quick note (we know there have been many) to let you know what NHA is doing to keep staff and residents safe amidst the COVID-19 pandemic.
The NHA offices are closed until future notice. All staff are available to residents, partners, and community members via our office line (monitored and answered 9-4, Monday to Friday) and personal emails (see team directory for those). Staff will work to arrange meetings online when possible, or re-arrange what can not be managed online.
It is important that NHA works to prevent the spread of the virus to our residents. To that end, doors and handles in our buildings are all being cleaned with a bleach solution twice daily, 7 days a week, in keeping with the recommendations by the Centers for Disease Control and Prevention (CDC). Further, all non-essential maintenance will be postponed. Essential maintenance – defined as anything required to keep buildings and units in proper working order – will continue.
These are extraordinary times and we must take extraordinary measures to keep one another safe. Residents experiencing financial difficulty are recommended to apply for one-time assistance where possible. We ask that residents feeling uncertain about making rent payments contact the office to make arrangements. NHA is committed to working closely with residents to ensure everyone remains housed.
This is a constantly evolving situation and we thank you for your patience and understanding as we go. We will endeavour to keep all stakeholders updated frequently. Contact firstname.lastname@example.org for more information.