living with norfolk
Market suites are based on the current, average rent within the Kensington and Sunnyside area. All available units will be posted online via rental advertisement sites Kijiji.ca and Rentfaster.ca. Norfolk Housing Association works on a first-come first-served basis.
For residents seeking rent geared towards income, subsidized units are available through our various partner organizations. To ensure holistic care for our various residents, working with our partner organizations provides the support necessary to secure safe, long-term tenancies. Norfolk Housing Association does not maintain an internal waitlist.
We recommend you contact SORCe (http://www.scorce.ca) at 403.428.3300 to access a range of service and supports in the community. You can also visit SORCe at the City Hall LRT – 316 7th Ave SE, Monday through Friday from 8:30am to 4:30pm.
Emergency Line: 403.651.3717
**Please note there will be a $25 charge for all non-emergency calls made to this number
Renter’s Insurance is a requirement of all residential leases.
If there is a vehicle occupying your parking spot without your permission, please contact:
Calgary Parking Authority 403.537.7100 Option 2
For proof of occupancy present Calgary Parking Authority with your current lease agreement.
*If parking spot number is not clearly written in Lease Agreement please contact Norfolk Housing Association.
How to Submit A Request
For regular maintenance requests, please use our online form or call the office between the hours of 9AM and 4PM on weekdays and we will complete a request on your behalf.
During regular office hours, please call the office line at 403-270-3062. For emergency maintenance requests after 4PM, or on weekends and holidays, please call the emergency line at 403-651-3717. If you make a non-emergency call, please note that there will be a $25 charge.
Please note that the following situations are considered emergencies for the purposes of the emergency phone:
Plugged Drains and Toilets
Do not use chemicals to unplug ANY clog. The pipes in the buildings can be badly damaged by the use of chemicals. The two approved methods that we use to get rid of clogs are plungers and plumbing snakes.
How to Unclog a Toilet
There is never a good time to plunge a toilet, but clogs seem to happen at the most inopportune moments. Fortunately, you can clear most clogs yourself.
If the blockage is determined to be caused by the resident, the resident will be responsible for any associated plumbing costs.
How to Fix a Tripped Breaker
Lost electricity to all or a portion of your suite? If a circuit is overloaded or it shorts, the breaker will trip and cut off electricity to prevent fire and/or electrocution. Follow these steps to turn the power back on.
We are continuously changing all the smoke detectors in all of our buildings to ensure that they are up to date. We note the ones that require updating when we conduct our inspections. If, however, you notice that the one in your suite seems particularly old or past expiry, please call and notify us.
Often times the alarms will go off without the threat of a real fire, usually if there is a little smoke coming from the oven. While it is good to know that the alarm is functioning properly, it can also be annoying if not dealt with quickly.
All alarms will have a hush or silence button that can stop the alarm in the case of a false alarm. The alarm might continue to chirp for several minutes after the button has been pushed to let you know that the alarm is still functional.
Finally, it is very important to check your alarms often – at least every month – by pressing the test button. Locate the button and hold it down for a couple of seconds until it starts beeping and then release the button and the beeping should stop.
Some of the smoke detectors that we use are battery powered and some are hard wired in . Battery powered detectors will need to have their batteries replaced yearly and the detector will let you know when the batteries need replacing by chirping every 45 seconds.
During the winter months, doors and windows that are left open increase the chances of burst pipes. The heat in your apartment is supplied by hot water traveling through pipes. As the pipes get hot they radiate heat through fins located along the line. These pipes are located on the outside walls and travel under windows and patio doors. Bursts are caused when these pipes are exposed to the cold outside air and allowed to freeze. Freezing causes the water to expand and this pressure is too much for the pipe to withstand and will cause it to burst.
It is important in the winter to leave windows and patio doors closed, to stop the cold air from getting to the pipes. In the case that you need to open a window or patio door, even in plus zero temperatures, it is important that the thermostat in your suite is turned up so that there is hot water running through the pipes. When checking for heat, the pipes themselves should not be touched as they can get quite hot, but place your hand close to the area of the pipe that has fins to see if heat is radiating from them.